1. Look for your member ID card
You should have received your Empower member ID card in the mail. You’ll use it to go to the doctor, get prescriptions and in case of an emergency.
2. Create your online account
To access the secure member area of our website, you’ll need to create your account. This will allow you to:
- Change your PCP.
- View or print your member ID card.
- Send a private message to Member Services.
- Manage your prescriptions.
- Update your address.
It’s quick and easy to create your account! You’ll just need your member ID number (shown on your ID card), your birth date and your ZIP code.
https://bharportal.valence.care/
3. Make an appointment with your PCP
Your main doctor is called a primary care provider, or PCP. Your PCP is listed on your ID card and in your online account. Call to make an appointment with your PCP as soon as you can. You should have a checkup with your PCP at least once a year. Also, you can change your PCP if you wish. We suggest picking a PCP that makes you feel comfortable. Your PCP will get to know you and your health needs.
Need help making your appointment?
Empower is here for you! Call Member Services at 866-261-1286 or TTY 711, Monday through Friday from 8:00am to 5:00pm, CT. We will answer your questions and ask you about your health history and needs.
Need to change your PCP?
You can change your PCP using your online account or by calling Member Services at 866-261-1286.
4. Learn more about your benefits
We want you to understand your benefits and receive the best possible care. You can also read your member handbook for details about your benefits. You can also contact us online at www.getempowerhealth.com. You will also find a copy of the provider directory and your member handbook on our website. To request a print copy of these documents, call Member Services at the number above.
5. Speak with your care coordinator
Your care coordinator is your first point of contact when you have questions or concerns. They’ll get to know you, the people you choose to involve in your care and your doctors. You can expect a call from your care coordinator to get you started with case management.