Why is Incident Reporting Necessary?
- Providers have the responsibility to ensure the health and safety of members, to report incidents that put the health and safety of members at risk, and to take immediate steps, when there is an incident, to protect members from further harm, and respond to any emergency needs of members.
- Meet federal/state regulations, insurance requirements and contractual obligations.
What is the Incident Reporting Process?
Incident reports should be submitted to Empower Healthcare Solutions at incident.reporting@empowerarkansas.com and to DHS at DHS.DDS.Central@arkansas.gov simultaneously via email.
The Arkansas PASSE Incident Report Form can be found here:
https://humanservices.arkansas.gov/wp-content/uploads/Arkansas_PASSE_Incident_Report_Form_Effective_2023_05_24.pdf